Computer bootup failure
It becoming a habit that my pc brings up a black screen when turned on with it's cursor seen.
So @ITSupportforum could you please clarify the issue and kindly seeking your way forward.
Thank you
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Replies
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@norman • 3w
Hi Amos, thanks for reaching out.
The black screen with only a cursor (often called KSOD – “Black Screen of Death”) can be caused by various issues, such as corrupt system files, graphics driver problems, or startup process failures.
Please provide more information:
- Which version of Windows are you running (10, 11, etc.)?
- Does the computer start in Safe Mode?
- Did this issue begin after a Windows update, software installation, or did it happen suddenly?
- Are there any error messages or beeps before the screen turns black?
- Is it a laptop or desktop, and what are the specifications (RAM, storage, graphics, if known)?
Do this:- Restart and try booting into Safe Mode (press F8 or hold Shift + Restart). If it loads, the issue is likely driver or startup-related.
- While on the black screen, press Ctrl + Shift + Esc to open Task Manager → File → Run → type
explorer.exeand hit Enter. If the desktop comes up, it means Windows is not loading Explorer automatically. - If you have a Windows installation USB, you can also try Startup Repair or System Restore.
Let me know if it helped. Thank you.
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@rhPDWfC • 1w
It helped me a lot Thanks @IT support
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@norman • 5d
Great that it worked for you