IT Support Forum

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User Support Officer

mySociety • Part Time

Remote · United Kingdom Posted: Apr 7, 2026

Job description

Requirements What does the role involve? Ensure users receive timely, effective user support.Manage incoming support demand, ensuring all enquiries are triaged, prioritised appropriately and progressed without delay.Ensure high-risk, sensitive, or legally significant cases are identified and handled or escalated appropriately.Ensure all work is carried out in line with data protection...

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Mwebesa Norman
@norman • Apr 7, 2026

Apr 7, 2026

586

Fix: Network Adapter Issues in Windows 11

The network adapter is a critical software-to-hardware interface that determines how your Windows 11 system connects to Wi-Fi or Ethernet. When it malfunctions, connectivity fails without warning. You may see...

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Mwebesa Norman
@norman • Apr 5, 2026

Apr 5, 2026

1.1K

System Image Backup Windows 11: Step-by-Step Tutorial

System image backup provides a complete disk-level copy of your Windows 11 installation, including system files, user data, installed applications, boot sectors, and configuration states. Unlike basic file backups, a...

Like 2 Replies 1
Mwebesa Norman
@norman • Apr 4, 2026

Apr 4, 2026

1.3K

How to Run Windows on Mac M4 Without Slowdown

Apple’s transition to custom ARM-based silicon began with the M1 chip in 2020. In 2024, the release of the M4 chipset continued this evolution, delivering substantial gains in CPU efficiency,...

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What is the maximum file size supported by FAT32?

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Explanation:
FAT32 supports a maximum file size of 4 GB.

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Difficulty - Medium

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What does POST stand for in computing?

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Explanation:
Power-On Self Test (POST) checks system hardware before the OS boots.

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Difficulty - Easy

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What is the main role of a firewall?

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Explanation:
Firewalls monitor and control incoming/outgoing traffic to prevent intrusions.

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Mwebesa Norman
@norman • Apr 5, 2026

Apr 5, 2026

22

Clean Install vs. In-Place Upgrade (Windows 11): Which is better?

Upgrading to Windows 11 involves a technical fork: clean installation or in-place upgrade. Each method leads to the same destination, but through different operational mechanisms. A clean install removes everything...

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Mwebesa Norman
@norman • Apr 3, 2026

Apr 3, 2026

245

How to Check if Your PC Meets Windows 11 Requirements

Unlike prior updates, Windows 11 demands compliance with the set standards before installation begins. This means older systems, even some built after 2017, may no longer qualify for the upgrade....

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Mwebesa Norman
@norman • Apr 3, 2026

Apr 3, 2026

300

Fix: Blue Screen of Death (BSOD) on Windows: Step-by-Step Guide.

Video preview Open post

The Blue Screen of Death, often referred to as BSOD, is a critical error screen displayed by the Windows operating system when it encounters a fatal system fault. This screen...

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Mwebesa Norman
@norman • Apr 2, 2026

Apr 2, 2026

30

What’s the difference between upgrading and clean installing Windows?

I often see confusion between upgrading Windows and doing a clean install. What’s the real difference, and when should you choose one over the other?

Like 1 Replies 0
Kleithon Keron
@Kleithon • Apr 2, 2026

Apr 2, 2026

29

How does active directory manage user accounts?

Hello everyone, I’m trying to get a better understanding of how Active Directory manages user accounts in a network. Could someone break it down in a simple way, or maybe...

Like 2 Replies 1
Kleithon Keron
@Kleithon • Apr 2, 2026

Apr 2, 2026

25

Is Windows 11 more secure than Windows 10?

Windows 11 has stricter hardware requirements, like TPM 2.0 and Secure Boot. Do these actually make a big difference in security compared to Windows 10?

Like 1 Replies 0
Kleithon Keron
@Kleithon • Apr 1, 2026

Apr 1, 2026

98

My internet is connected but nothing is loading.

The Wi-Fi icon shows connected, but websites are not opening. when i maybe try chatgpt.com it shows this site can't be reached. Err_name_not_resolved error.

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Which port is used by HTTPS?

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Explanation:
HTTPS uses port 443 for secure web traffic encryption.

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Difficulty - Easy

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Which file extension is used for Windows executables?

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Explanation:
.exe files are executable programs in Windows.

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Difficulty - Medium

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Which key combination refreshes a webpage in Windows?

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Explanation:
Both F5 and Ctrl + R refresh a webpage

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Difficulty - Hard

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What is the default port number for SSH?

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Explanation:
SSH (Secure Shell) uses port 22 for encrypted remote connections.

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Difficulty - Easy

Total Plays - 4

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Which tool lets you view logs and errors in Windows?

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Explanation:
Event Viewer displays logs of system warnings, errors, and crash reports.

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Difficulty - Medium

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Which type of backup saves only the files changed since the last backup?

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Explanation:
Incremental backup copies only new/changed files, saving space.

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