We are looking for an IT Helpdesk Technician to provide fast and useful technical assistance on computer systems.

Leadtech is dedicated to constant improvement and inspiring new ideas daily for the world we live in and the future to come.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance by email or ticketing tool.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Onboarding Leadtech’s users
Provision and deprovision of workstation transferred from IT to users
Provision and deprovision of users with Azure AD and Google Workspace Admin
Installation, upgrade, and applications management remotely
Manage HW’s warranties with the several suppliers.
Maintenance of licenses
Control about logistics and inventory
Full technical support to workstations and peripherals
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Requirements

Ticketing Tool Expertise: Hands-on experience with Jira Service Management (JSM).
Multi-OS Knowledge: Proficiency in troubleshooting across Mac, Windows, and Linux (specifically Ubuntu) environments.
Admin & Device Management: Basic understanding of Google Workspace Admin, Microsoft Azure, Microsoft Intune, and Apple Business Manager.
AI Mindset: Familiarity with the current AI ecosystem and an interest in leveraging AI tools to improve workplace processes and efficiency.
Core Competencies: A highly proactive approach to problem-solving and a strong commitment to teamwork.
Excellent communication and interpersonal skills
Languages: Fluent level of English and Spanish

Benefits

Leadtech offers an exceptional working environment in a dynamic and international team. We invest in people’s development offering the opportunity for continuous training and career growth.

Some of the perks of working with us:

Competitive salary
Full-time, permanent contract
Private health insurance
25 days of holiday + your birthday off
Flexible vacation time (no blackout days)
Free Friday afternoons (a 7-hour workday!)
35-hour week for the full month of August (free afternoons!)
Flexibility to work from home
Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
Team-building activities
Monthly afterwork
Free coffee and snacks
Free fresh fruit
English courses
Permanent internal training + annual budget for external training
Games room (Nintendo, table tennis, futbolín)
Terrace at the office
An innovative approach to all internal processes and businesses
Work with the latest technologies + Career progress opportunities

Hiring process

First step: 15-minute phone interview to get to know you
Second step: On-site interview with HR and your future manager to talk about the position and how we approach work.
Third step: HR’s timely response regarding the status of your application and/or a second interview

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