61 days left

IT Support Technician

P
Proactive Technology Management

Ferndale, Michigan, United States

Full Time Posted: Apr 13, 2026
Job description

We are hiring an experienced technician entering at the Integrator level. This person would work a hybrid schedule, with most troubleshooting being handled remotely with on-site visits as needed. 4+ years working at or above Tier 3-level support or in a specialist role is preferred.

Primary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you!

Responsibilities:

  • Setting Up Customer Networks (cloud to keyboard)

  • Windows Server Installation

  • Configuration Maintenance

  • Ongoing Support (access points, firewalls, and switches)

  • Remote troubleshooting of client, as well as on-site when required

  • Monday - Friday schedule

  • One Saturday per month for the first 18 months

Requirements

This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position.

Must Have:

  • 5+ Office 365 and Windows Server experience

  • 5+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)

  • 5+ Network Setup experience (installing AP's, switches, and firewalls)

  • Extensive experience in virtualization and networking

  • Above and beyond customer service

Good To Have:

  • Bachelor's degree

  • IT-related certifications

  • MSP Experience

What to expect in your first 30 days:

Week 1 - Shadow and Learn

This is your initial introduction to our team, processes, and accounts. We make sure you understand our systems and how we use them and help you acclimate to our company structure and what your daily schedule layout looks like. This week is a lot of shadowing and sitting in on larger projects and joining our call queue. You will start tracking your time on a regular basis in our ticketing system (ConnectWise Manage).

Week 2 - Shadow and Start Doing

After your initial introduction to the team, your shadowing will transition to more of an active role in troubleshooting and on-site projects. Your schedule could include handling a few remote troubleshooting tickets or calls and joining another tech for an on-site for the second half of the day. Ideally our new employees will have first-hand experience in client interactions, on-site projects, and remote troubleshooting by the end of Week 2.

Week 3 and Week 4 - Do and Observe

Approaching your first 30 days with Proactive, you should feel confident jumping in the call queue, taking tickets and hand-offs from other team members, joining techs for on-site visits, and tracking all of your time consistently. You will have a 30-day check-in to ensure you feel confident doing the above, tracking your hours, and have a solid understanding of what your job expectations are on your team.

Benefits

  • Full Medical Benefits

  • 2 Weeks Paid Vacation

  • Full Time

  • Dental & vision insurance

  • 401(k) matching

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