we are seeking an IT Infrastructure Analyst to be the primary support contact for both Information Technology (IT) and Operational Technology (OT) environments across geographically distributed sites. This role is responsible for ensuring the reliability, availability, security, and performance of infrastructure systems supporting corporate IT services and industrial/operational systems.

The successful candidate will serve as a hands-on technical resource, acting as the escalation point for infrastructure issues, coordinating on-site support, and partnering closely with central IT teams, vendors, and site operations personnel. This position requires strong technical depth, excellent troubleshooting skills, and the ability to operate independently in remote and field-based environments.

Key Responsibilities

IT & OT Infrastructure Support

Act as the main point of contact for IT and OT infrastructure support across assigned sites
Support and troubleshoot infrastructure components including:
Servers (physical and virtual)
Network equipment (switches, routers, firewalls, wireless)
End-user connectivity and site communications
OT network segments and industrial system connectivity
Provide on-site and remote troubleshooting for incidents impacting production, safety, or business operations

Operational Technology (OT) Support

Support OT-related infrastructure in coordination with operations, engineering, and vendors
Assist with network segmentation, access control, and secure connectivity between IT and OT environments
Ensure OT systems remain stable, secure, and compliant with organizational standards
Participate in OT deployments, upgrades, and site expansions
Support the networking requirements for industrial control systems (SCADA, PLCs, and IoT sensors) to ensure seamless data flow between the plant floor and corporate servers.

Site & Field Operations

· Travel regularly to remote sites to perform:

Installations and upgrades
Infrastructure assessments
Root-cause analysis and remediation
New site bring-ups and network expansions
Serve as the technical liaison between site personnel and centralized IT teams
· Maintain accurate site documentation, diagrams, and asset inventories

Infrastructure Lifecycle & Projects

Participate in infrastructure projects including:

Network refreshes
Server and storage deployments
Cloud and hybrid integration initiatives
OT modernization efforts
Work with vendors and service providers for implementation and support activities
Ensure solutions align with security, performance, and scalability standards

Security & Compliance

Apply IT and OT security best practices, including:

Network segmentation
Access controls
Patch and vulnerability management
Support audits, risk assessments, and incident response activities related to infrastructure and OT systems

Requirements

· 5+ years of experience in IT infrastructure support or operations
Strong hands-on experience with:
Enterprise networking (LAN/WAN/Wi-Fi)
Windows Server and/or Linux environments
Virtualization platforms (e.g., VMware, Hyper-V)
Experience supporting or working alongside Operational Technology (OT) or industrial systems
Proven ability to troubleshoot complex, multi-layer infrastructure issues
Willingness and ability to travel extensively and work independently at remote sites
Strong communication skills with both technical and non-technical stakeholders
Valid driver’s license and ability to travel by air and ground as required

Qualifications

Experience in industrial, manufacturing, utilities, or field-based environments
Knowledge of IT/OT network segmentation and security models
Familiarity with industrial protocols and systems (advantageous but not required)
Experience working with managed service providers and telecom vendors
Relevant certifications (e.g., CCNA, Network+, Security+, VMware, Microsoft)

Key Competencies

Independent problem solving in field environments
Strong documentation and organizational skills
Ability to balance operational support with project work
High level of accountability and ownership
Comfort working in environments where uptime and safety are critical
Travel requirement: Mandatory, frequent travel to operational sites (Washington State, Northern Idaho, North Carolina, California (as required)

Benefits

Benefits will be included.

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IT Infrastructure Analyst (IT/OT Support)