IT Help Desk Support / System Administrator
Croton-on-Hudson, New York, United States
As an IT Help Desk Support / Sys Admin, you will play a crucial role in resolving technical issues faced by our employees. You will be the first point of contact for all IT-related inquiries and will be responsible for providing prompt and efficient support.
To be successful in this role, you should have a strong understanding of computer systems, networks, and software applications. You should also possess excellent problem-solving skills and be able to communicate technical information in a clear and concise manner. Additionally, you should be highly organized and detail-oriented, as you will be responsible for documenting and tracking technical issues. This is a full-time position with competitive benefits.
Responsibilities
Provide technical support and troubleshooting assistance to employees via phone, email, or in person
Troubleshoot hardware and software issues, identifying and resolving problems in a timely manner
Install, configure, and update computer systems, software applications, and peripheral devices
Collaborate with the IT team to deploy new software and hardware solutions
Maintain accurate records of technical issues and resolutions in our ticketing system
Assist in the development and implementation of IT policies and procedures
Support the onboarding and offboarding processes
Overseeing the Patch Management Process
Requirements
Minimum 1-2 years of experience in a help desk or technical support role
Knowledge of computer systems, networks, and software applications
Excellent problem-solving and analytical skills
Customer-oriented and committed to providing exceptional support
Strong time management and organizational skills
Effective collaboration with colleagues as a team player
Able to work well under pressure and in a fast-paced environment
Strong attention to detail
Preferred Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field
IT certifications such as CompTIA A+, Microsoft Certified IT Professional
Benefits
This is a full-time on-site position paying $18 per hour. Benefits include:
Health Care Plan (Medical, Dental & Vision)
Flexible Spending Account
Retirement Plan
Life Insurance
Paid Time Off
Family Leave
Short Term & Long Term Disability
Training & Development
Company Description
Grit - Pest Process Outsourcing is a United States-based BPO company that focuses on the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. Our goal is to help businesses magnify their value, increase conversion rates on leads and new business, retain current customers, and gain a competitive advantage while lowering operational costs. We provide access to a complete team of professional, administrative, technical, and knowledgeable customer service staff to enhance the customer experience and strengthen client relationships.
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